FAQ

Table of Contents

  1. Why did I get banned?
  2. How do I choose a random opponent?
  3. How are points for words calculated?
  4. My opponent isn’t responding/playing
  5. What are lives, why do I need them, and how do I get them?
  6. Do I get a life back if an opponent doesn't respond to my challenge?
  7. How are ranking points calculated?
  8. Why was my ranking reset?
  9. How do I start a Fair Play game?
  10. I challenged someone to a Fair Play game. My opponent has not responded. Will I get my coins back?
  11. How do the results of a Fair Play game affect rankings?
  12. What do I need to do to level up?
  13. What rules does the game dictionary follow?
  14. I found a word that isn’t in the dictionary
  15. I’ve added a player to my blacklist. How do I unblock them?
  16. My achievement wasn’t unlocked
  17. My achievement Top Manager wasn't unlocked
  18. I filled a shelf in the Library with books, but the achievement wasn't unlocked
  19. Why can’t I enter tournaments?
  20. I’m finding words of the appropriate length but books aren’t being added to the Library. Why not?
  21. What does the number above a Library book mean?
  22. What’s the Library ratio in a clan multiplier?
  23. I found an 11-letter word. Why wasn’t it counted?
  24. How do I get items?
  25. What is the workshop for?
  26. How do I get scrolls?
  27. Will there be a passive effect after disassembling a set?
  28. When will I be able to join a clan/create a clan?
  29. Why can’t I access the “Clans” section?
  30. What are clan member ranks, and how are they assigned?
  31. How is clan leadership transferred?
  32. What happens if the Clan Leader isn’t playing the game?
  33. How is the clan member multiplier calculated?
  34. A new season has started. Why did my multiplier go down?
  35. Why didn't I get a reward for reaching a clan milestone?
  36. Why did the reward for a milestone chest not double after viewing an ad?
  37. Why weren’t items added to my bag after getting a reward for a clan quest?
  38. How do I leave a clan?
  39. Why does my clan keep getting “bad” boards?
  40. What are boosters?
  41. What is intelligence?
  42. At the start of the week there were 27 members in our clan, but the following day there were 24. Can we compete in the “Best Discipline” nomination?
  43. I joined a clan in the middle of a week, will I get a reward?
  44. I joined a clan when the results were being calculated, i.e., after the end of a sprint. Will I get a reward?
  45. I joined a clan when the results were being calculated, i.e., after the end of a sprint. Will I get achievements?
  46. I left a clan when the results were being calculated, will I get a reward and an achievement?
  47. When are levels credited for a sprint?
  48. When do sprints begin and end?
  49. How are opponents selected for a Battle for the Grail?
  50. How is a random Grail selected?
  51. How much time is there between attacks?
  52. I get an error when I try to purchase the PRO Version.
  53. I bought coins but they weren’t added to my balance.

Why did I get banned?

There is an anti-cheat system running in the game which is analyzing your in-game behavior. And if you exceed the allowed number of cheat-points then you will receive a warning or a ban.
We us a progressive ban system: warning — 3 hours — 1 day — 2 days — permanently. When you receive a permanent ban you will not be able to restore your account.
We strongly recommend not to use any assistant software to avoid bans.

How do I choose a random opponent?

The random opponent selection is composed of several consecutive search stages:

  • Among the players who are currently in the game.
  • 2) Among the players who were in the game within the last 30 minutes.
  • 3) Among the players who were in the game within the last 24 hours.

An opponent whose rating differs from the player’s not more than by 40% or an opponent who won the similar number of points during the last round with a deviation of ±30% is selected.

How are points for words calculated?

Each letter is worth a certain number of points equal to that letter’s position in the word.

For example, let’s take a look the word “chair”:
С → 1 point
H → 2 points
A → 3 points
I → 4 points
R → 5 points
Total: 15 points

There are also two different kinds of bonuses on the game board: those that multiply the points for a letter (x2, x3), and those that multiply the points for an entire word (w2, w3). These bonuses can have a very significant effect on a word’s point value.

For example, let’s say there’s a x2 bonus on “I”. In this case, instead of four points, the letter will be worth eight points, so the word will be worth 19 points in all.

If there is a w2 bonus on one of the letters, the word “chair” will be worth 30 points rather than 15. If a word contains bonuses of both varieties, the points from the x2/x3 bonuses are counted first, and then the total points for the word are multiplied by w2/w3. For example, if the letter “I” has an x2 bonus and the letter “C” has a c3 bonus, the word will be worth 57 points.

My opponent isn’t responding/playing

Your opponent may have lost their internet connection, quit the game, or the device he was playing on may have run out of battery. If your opponent does not complete their turn within 24 hours, the game will end automatically. If this happens and the game is “in progress” for both players, auto-lose/auto-win will be activated. If the game is not “in progress” for one of the opponents, it will end automatically.

What are lives, why do I need them, and how do I get them?

All the players with a free version of the game have Lives (HP). The Lives are required to start battles with opponents. A life is written off from your lives balance when you start a game. If you win, one life is given back (if you loose - not). Lives are automatically restored to the maximum amount in some time. Lives restoration cool down may be reduced by upgrading your Library or by equipping an item with a cool down reduction effect. Also you can purchase an instant Lives full-restoration in the in-game store. Sometimes free Lives can be given when you watch a videoadvertising. You may request Lives from your friends as well.

Do I get a life back if an opponent doesn't respond to my challenge?

If your opponent goes 24 hours without responding to your challenge (i.e. they don't take their turn), the game is cancelled and your life is returned.

How are ranking points calculated?

The number of ranking points you gain or lose after winning or losing depends on the difference between your rank and that of your opponent. If you beat someone whose rank is higher than yours, you earn more ranking points. However, if you lose to someone whose rank is lower than yours, you lose more points. The rule works the same way for a tie, where the player who has the higher rank loses points and the player with the lower rank gains them. You will receive more rating points if you win in a “Fair Play” game. The amount of the rating points received depends on the Library level as well.

Why was my ranking reset?

There are seasons in the game. When a new season begins, all player`s rankings are reset to their initial values so everyone has a chance to fight for first place on the leaderboard again. When the season ends, everyone who won a prize-winning place gets a reward in the form of coins, and their names are inscribed forever into Words of Clans history in the Hall of Fame.

How do I start a Fair Play game?

You can start a “Fair Play’ game against an opponent from his profile page or from the game results page. It’s not free of charge. A player has to pay several coins to challenge an opponent to play a “Fair Play” game.

I challenged someone to a Fair Play game. My opponent has not responded. Will I get my coins back?

If your opponent has not responded to your challenge within a 24 hours, the coins will be returned to your account.

How do the results of a Fair Play game affect rankings?

The rating is distributed in the following way as a result of a “Fair Play” game:

  • If you are challenged in a “Fair Play” game and you win it; you will receive 2,5 times more rating points compared to a normal game.
  • If you loose, then you will loose the same number of points as in a normal game.
  • If you challenge somebody and you loose; you will loose twice as many points as in a normal game.
  • If you challenge somebody and you win; you will receive twice as many rating points as in a normal game.

Library bonuses do not influence the “Fair Play” game multiplier while calculating victory or defeat rating points.

What do I need to do to level up?

A player’s level depends on how many games they have won. Below you can find a chart showing how many wins it takes to reach each level.

# Level name Number of wins
1 Student 0
2 Disciple of the Word 3
3 Word-Builder 10
4 Adept of the Word 20
5 Logophile 41
6 Word Warrior 68
7 Word Finder 101
8 Jack of all Words 140
9 Word Collector 185
10 Meister 236
11 Jedi 293
12 Master 356
13 Word Lord 425
14 Word-Worshipper 500
15 Guardian of Words 581
16 Word Pro 668
17 Word Architect 761
18 Word Wizard 860
19 Word-Weaver 965
20 Sentinel of Speech 1 076
21 Conqueror of Words 1 193
22 Word Mentor 1 316
23 Legendary Seeker 1 445
24 Word Guru 1 580
25 Word Ruler 1 721
26 Word Overlord 1 868
27 Word Titan 2 021
28 Word Commander 2 180
29 All-Seeing Eye 2 345
30 Absolute Intellect 2 516
31 Creator of Words 2 693
32 Dark Knight 2 876
33 Game Master 3 072
34 Word Composer 3 948
35 Wordbearer 5 074
36 Gifted Wordsmith 6 522
37 Word-Blessed 8 382
38 Word Sorcerer 10 773
39 Book Master 13 846
40 Word Mystic 17 795
41 Phrase Caster 22 871
42 Armarius 29 394
43 Wordseer 37 778
44 The Word Is Mine 48 554

What are the rules for how the dictionary is compiled?

The following parts of speech are used in the dictionary:

  • nouns;
  • verbs;
  • adjectives;
  • adverbs.

The following may not used:

  • abbreviations.

I found a word that isn’t in the dictionary

If you found a real word that isn’t in the game’s dictionary, contact either Customer Support or our social network groups.

I’ve added a player to my blacklist. How do I unblock them?

Go to the “Settings” section. Next, select the “Messages” menu.
Select the “Blocked” section and tap the X in the profile of the player you want to remove from the blacklist.

My achievement wasn’t unlocked

It may be that the conditions required to unlock the achievement were fulfilled in a game that was ended automatically (auto-lose/auto-win). Most achievements can only be unlocked if a turn is completed by both opponents.

My achievement Top Manager wasn't unlocked

The achievement Top Manager (for increasing the level of your clan 10 days in a row) is only given to the Clan Leader.

I filled a shelf in the Library with books, but the achievement wasn't unlocked

A whole Library level is counted as a shelf. For example, in order to obtain the achievement Gloss (for filling a whole shelf with magazines), you need to raise the Library level by reading only magazines.

Why can’t I enter tournaments?

Вы не можете участвовать в турнирах по одной из следующих причин:

  • You have not completed 3 games yet — that’s why the tournament section is unavailable to you.
  • You have entered your account not via social media. Only the players who have entered their accounts via social media may participate in a tournament.
  • Participation in a tournament is prohibited for devices with cracked OS or with root rights (superuser privileges).
  • You have been suspected in tournament rules violation.

I’m finding words of the appropriate length but books aren’t being added to the Library. Why not?

You can get only two books of each type for finding the words with some certain length on the game board. If you have 2 or more books of the same type in your Library, then new books of that type will not be added to it when you find words of the appropriate length.
However, if you have less than 2 books of some certain type, then the books will be added to your Library for finding the words once again.

What does the number above a Library book mean?

This number shows how many books of a particular type you have collected to read.

What’s the Library ratio in a clan multiplier?

The maximum Library ratio in the clan modifier equals 1,3.

I found an 11-letter word. Why wasn’t it counted?

Only words with the required number of letters count. In other words, if you need to find a 7-letter word, words with 8, 9, or more letters will not count.

Why do I need items?

  1. Items can fall randomly after a game against an opponent.
  2. An item from a bundle can be created in the Workshop using scrolls.
  3. The Premium shop is updated once per day, and you can find the items necessary to you there.
  4. As a reward for clan quests.

What is the workshop for?

Every player can create almost any item in the workshop using your scrolls.
Items which can be created are grouped in bundles. You will create a random item from a certain bundle. At the same time it’s impossible to create an item which you already have.
Items creation takes time. However a player can accelerate the items creation process using coins.

How do I get scrolls?

You can get scrolls in one of the following ways:

  1. As a reward for a clan quest.
  2. By disassembling books in the Library.
  3. By disassembling items in your inventory.

Will there be a passive effect after disassembling a set?

Yes it will. When you disassemble a bundle with an item inside which has a passive effect, this effect will stay with the player forever.

When will I be able to join a clan/create a clan?

Any player of level 3 or higher can join a clan or create their own.

Why can’t I access the “Clans” section?

The “Clan” section becomes available upon reaching level . When you reach level 3, please restart the game.

What are clan member ranks, and how are they assigned?

Clan members are divided into four ranks: recruit, Elder, Deputy Leader, and Leader.

Responsibilities by rank:

Recruit

A player becomes a recruit automatically after joining a clan. Recruits have access to all the game types, same as other clan members.

Elder

This rank is above recruit, but below Deputy Leader. Elders can:

  • approve or decline requests to join the clan
  • expel recruits from the clan
  • see the time of a player’s last battle on the clan member list

Deputy Leader

A Deputy Leader is the Clan Leader’s trusted lieutenant. They can do a lot more than Elders or recruits. Deputy Leaders can:

  • approve or decline requests to join the clan
  • promote any player to Elder
  • demote any player to recruit
  • expel Elders and Recruits from the clan
  • apply to enter the clan tournament
  • challenge to the Battle for the Grail
  • get the Grail as a CQ reward
  • send messages to all clan members via “Megaphone”
  • see the time of a player’s last battle on the clan member list

Leader

The Leader can do more than anyone else. The Clan Leader can:

  • approve or decline requests to join the clan
  • promote any player to Deputy Leader
  • promote or demote any player to Elder
  • demote any player to recruit
  • expel Deputy Leaders, Elders, and Recruits from the clan
  • apply to enter the clan tournament
  • challenge to the Battle for the Grail
  • get the Grail as a CQ reward
  • send messages to all clan members via “Megaphone”
  • change the clan settings (avatar, name, status)
  • transfer clan leadership to one of the Deputy Leaders
  • see the time of a player’s last battle on the clan member list

Maximum number of clan members: 40. A clan can only have one Leader and up to ten Deputy Leaders. There is no limit on the number of Elders and Recruits.

How is clan leadership transferred?

To transfer clan leadership to another player, the Clan Leader needs to promote one player from Deputy Leader to Leader. The previous Clan Leader will then be demoted to Deputy Leader.

What happens if the Clan Leader isn’t playing the game?

The Clan Leader will automatically be demoted to Deputy Leader if they do not log in for more than 30 days. The Deputy Leader with the most activity in Clan Battles will become the new Clan Leader.

Requirements for selecting the new Clan Leader:

  1. The Deputy Leader who has earned the most points in the clan quest will become the Clan Leader.
  2. If multiple Deputy Leaders have earned the same number of points in the CQ or if none of the Deputy Leaders have earned any points, the Deputy Leader who has been in the clan the longest will become the Clan Leader.
  3. If there are no Deputy Leaders in the clan, the Clan Leader will be chosen among the recruits based on the number of points they have earned in the clan quest. The recruit who has earned the most points in the CQ will become the Clan Leader.
  4. If multiple recruits have earned the same number of points in the CQ or if none of the recruits have earned any points, the recruit who has been in the clan the longest will become the Clan Leader.

How is the clan member multiplier calculated?

Clan modifier equals the product of your level, rating (the past one or one of the current season, depending on which one is greater), effect from the equipped items (for clan modifier increase), Library factor and Grail factor divided by 1000.
In other words: the greater your rating, player level, Library level and items effects, then the bigger your usefulness for the clan.

A new season has started. Why did my multiplier go down?

The clan modifier is calculated as follows: (player level) × (player rating) × (items effects) × (Library ratio) × (Grail ratio) / 1000.
The biggest rating is taken into account from the following two: your current one, or the one you finished the last season with.
If your modifier is decreased, that means that the rating from the last year is smaller than the one from the year before.

Why didn't I get a reward for reaching a clan milestone?

You can only get a reward for reaching a milestone once. If you move to another clan and reach the required clan level, the reward is only given to players who haven't received one yet.

Why did the reward for a milestone chest not double after viewing an ad?

If you receive a milestone chest, then the reward from it can not be doubled by watching advertisements.

Why weren’t items added to my bag after getting a reward for a clan quest?

Items from a clan quest reward are not added to your bag if there are no free slots in it and it’s “packed full” of items already.

How do I leave a clan?

To leave your clan, go to "Menu" → "Clan" → "Roster". At the very bottom of the screen, in the line with your information, is a little door.

Why does my clan keep getting “bad” boards?

The number of words on the board in clan quests changes according to a sine wave pattern. Once you have completed a few difficult levels you will get a few easier ones, and then you'll get harder ones again. The point of this is to let clans that aren't quite as powerful, but are very disciplined, catch up to clans that are more powerful, but lazy.

What are boosters?

Boosters grant temporary bonuses that allow you to complete clan quests more quickly.

A total of eight boosters are available:

Freeze
Stops the timer for a while. Duration: 20 sec.
Double
Earn double points for a while. Duration: 20 sec.
Bonuses
Adds four more bonus letters to the board for a while. Duration: 20 sec. (only available in clan quests).
Whisper
Hints at a word on the game board, but doesn’t highlight it.
Rotate
Rotates the board 90 degrees.
Swap
Completely replaces the game board with a new one (only available in clan quests).
Time for letters
Gives you extra time for each letter when finding a word (only available when playing solo).
Totem
Marks the selected letter and gives you the highest-scoring word that uses it (only available when playing solo).

Multiple boosters can be active at the same time, but they have limited duration.

What is intelligence?

The number of boosters you can take into battle with you depends on your intelligence (the blue flask). You can increase your intelligence by increasing your Library level. Your intelligence goes up by five at the following levels: 11, 16, 21, 26, and 31.

At the start of the week there were 27 members in our clan, but the following day there were 24. Can we compete in the “Best Discipline” nomination?

When calculating the average number of quests completed in a day, only those quests started by a clan with 26+ players count. If, in this calculation, the clan still completes the average number of quests in a day, the clan can take part in the nomination.

I joined a clan in the middle of a week, will I get a reward?

Yes, all those in a clan at the end of a sprint get the reward.

I joined a clan when the results were being calculated, i.e., after the end of a sprint. Will I get a reward?

No, on the sprint results screen you will see information that your clan has come in a particular place, but you won’t get a reward.

I joined a clan when the results were being calculated, i.e., after the end of a sprint. Will I get achievements?

Similarly to awards, if you enter before the end of the week, you get an achievement. If later, then you don’t.

I left a clan when the results were being calculated, will I get a reward and an achievement?

Yes, you will get a reward and an achievement as well.

When are levels credited for a sprint?

The registration of a level complete is performed at the clan quest restart.

When do sprints begin and end?

The sprints start every Sunday of the current week at 9:00 pm (UTC) and end on Saturday of the following week at 8:59 pm (UTC).

How are opponents selected for a Battle for the Grail?

An opponent selection in the Battle for the Grail is performed randomly among all the pretender-clans due to battle against the Keeper-clan.

How is a random Grail selected?

Time is chosen at a new Grail creation which marks the drop-time of the Grail to a random player within the next 3 hours.
When the time comes for the Grail to be dropped, then the drop chance is determined with a relatively small probability for each player who can get the Grail.
The grail may go only to the Clan Leader or to its Deputy.
The Grail may be dropped (received) only at the same time, when a clan quest reward is given.

How much time is there between attacks?

Following a successful defense, the clan that holds the Grail will get to rest for 3 hours. During this time, no one from any clans can attack the defending clan.
If the clan obtained the Grail as a reward for a clan quest or by winning it back, the clan that holds it will get to rest for 6 hours.

I get an error when I try to purchase the PRO Version.

If you have an iOS device, please check your device’s settings (Primary → Restrictions). In-app purchases might be disabled. You can also buy the full version in the app for one of the three social networks (Odnoklassniki, Facebook, and VK). You will have a much broader range of payment methods available that way. You can then log into the same social network account on the same device, on which the purchase was made.

I bought coins but they weren’t added to my balance.

Please contact Customer Support immediately and provide them with a screenshot of your receipt for the purchase from Google Play or iTunes (in the Purchases section — see below).

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